-
Agency Is Not Authority: The Leadership Discipline of Making Change Stick
One of my leaders asked me recently: “How can I show more agency?” So I asked them a different question: Are you driving progress, or…
-
Firefighting or Deliberate Leadership
Firefighting or Deliberate Leadership: The Leadership Maturity Curve Editor’s Note Jeff is a composite leader I use across this series to illustrate real operational inflection…
-
The Rigged Pilot
Editor’s Note: This article stands on its own, but the themes connect closely to the principles outlined in the Experience Center Operating Model, where I…
-
Every Leader Must Have Operations in Their Blood
Every Leader Must Have Operations in Their Blood I was recently in a conversation with a colleague about what makes a great people leader. The…
-
Operations Is Not Just Data, Workflows, and Execution
Operations Is Not Just Data, Workflows, and Execution For most of my career, I believed that if you could see the work clearly, you could…
-
Modern Operations Leaders Must Decide How AI and Automation Show Up
Modern Operations Leaders Must Decide How AI and Automation Show Up For a while, the conversation around AI felt straightforward. Efficiency. Speed. Automation. Then I…
-
From Frameworks to Judgment (Part 4): The One Page Decision Framework
From Frameworks to Judgment (Part 4): The One Page Decision Framework The goal of this series was not to compare frameworks. The goal was to…
-
From Frameworks to Judgment (Part 3): How Leaders Actually Decide
From Frameworks to Judgment (Part 3): How Leaders Actually Decide Most leaders are not struggling because they lack a framework. They are struggling because the…
-
From Frameworks to Judgment (Part 2): What Each Methodology Is Actually For
From Frameworks to Judgment (Part 2): What Each Methodology Is Actually For If Part 1 was the warning, this is the map. Editor’s Note This…
-
From Frameworks to Judgment (Part 1): When Methodology Becomes the Work
From Frameworks to Judgment (Part 1): When Methodology Becomes the Work Most organizations do not fail because they chose the wrong methodology. They fail because…