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AI Success Still Comes Down to Proven Leadership
Lately, I have been asked a variation of the same question: “How do you set teams up for success with AI?” My answer tends to…
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Building Your Personal Brand Before Someone Else Builds It for You
There is a moment in almost every career where someone asks a deceptively simple question: What do you want to be known for? Most people…
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Agency Is Not Authority: The Leadership Discipline of Making Change Stick
One of my leaders asked me recently: “How can I show more agency?” So I asked them a different question: Are you driving progress, or…
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Multitasking Creates Dilution
Editor’s Note: Jeff is a fictional operating leader used throughout my writing to represent the real decisions leaders face as they navigate complexity, scale, execution,…
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Travel Days Are Not Productivity Days
Travel Days Are Not Productivity Days On my very first work trip, I treated the plane like an office. I brought my standard-issue ThinkPad, three…
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Firefighting or Deliberate Leadership
Firefighting or Deliberate Leadership: The Leadership Maturity Curve Editor’s Note Jeff is a composite leader I use across this series to illustrate real operational inflection…
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The Rigged Pilot
Editor’s Note: This article stands on its own, but the themes connect closely to the principles outlined in the Experience Center Operating Model, where I…
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The Discipline of Decision Journaling
Editor’s Note: If Jeff sounds familiar, it is because he appears throughout this series as a composite leader, someone experienced, capable, and navigating modern complexity.…
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The Moment Fire Was Invented
The Moment Fire Was Invented Editor’s Note This post uses fire as a metaphor for pivotal moments in leadership and operations, including one recent, very…
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Every Leader Must Have Operations in Their Blood
Every Leader Must Have Operations in Their Blood I was recently in a conversation with a colleague about what makes a great people leader. The…