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Travel Days Are Not Productivity Days
Travel Days Are Not Productivity Days On my very first work trip, I treated the plane like an office. I brought my standard-issue ThinkPad, three…
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Firefighting or Deliberate Leadership
Firefighting or Deliberate Leadership: The Leadership Maturity Curve Editor’s Note Jeff is a composite leader I use across this series to illustrate real operational inflection…
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The Rigged Pilot
Editor’s Note: This article stands on its own, but the themes connect closely to the principles outlined in the Experience Center Operating Model, where I…
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The Discipline of Decision Journaling
Editor’s Note: If Jeff sounds familiar, it is because he appears throughout this series as a composite leader, someone experienced, capable, and navigating modern complexity.…
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The Moment Fire Was Invented
The Moment Fire Was Invented Editor’s Note This post uses fire as a metaphor for pivotal moments in leadership and operations, including one recent, very…
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Every Leader Must Have Operations in Their Blood
Every Leader Must Have Operations in Their Blood I was recently in a conversation with a colleague about what makes a great people leader. The…
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Operations Is Not Just Data, Workflows, and Execution
Operations Is Not Just Data, Workflows, and Execution For most of my career, I believed that if you could see the work clearly, you could…
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Modern Operations Leaders Must Decide How AI and Automation Show Up
Modern Operations Leaders Must Decide How AI and Automation Show Up For a while, the conversation around AI felt straightforward. Efficiency. Speed. Automation. Then I…
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AI Use Cases and Prompts for Leaders: How Executives Should Actually Use AI to Think, Decide, and Lead
AI is not replacing leadership—but it is reshaping how effective leaders prepare, think, and show up. The real advantage isn’t access to more tools; it’s…
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Book Review: The Seven Rules of Power
The Seven Rules of Power by Jeffrey Pfeffer Summary Practical guidance on building influence through visibility, alliances, timing, and reputation. How it personally impacted my…