The Story: Jeff and the Space Between Intent and Reality
Jeff was brought in for his leadership.
Not to run a function.
Not to manage the details.
But to set direction, align leaders, and move the organization forward.
The strategy was sound.
The priorities were clear.
The leadership team was capable.
And yet, momentum lagged.
Initiatives took longer than expected. Teams interpreted direction differently. Decisions stalled between functions instead of landing cleanly.
No one was resisting. No one was underperforming.
But the organization felt loose.
Jeff hadn’t ignored operations.
He had assumed he understood it well enough.